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Forum Discussion
Password reset
I'm terrible with message boards but hopeful that someone will help. I have to do all this at work because we now have no wifi at home. Something happened and Orbi50 no longer works. I can use eth...
When I connect my laptop with our moden to bypass Orbi, I get Internet. I put 192.... into the browser I get router info but I can't navigate. With Linksys I had no problem using 192... to help solve hookup. With Orbi, I have to manage everything via cell phone. I've tried so many things. I have deleted the ap on my phone, made cell phone forget the network, tried to est a new account with different email. I always get to the sane point and can't move forward. A few times I used the original email and set up new network and my adminstrative password appeared to work. I was sent a pin to my email. Once I put the pin into my cell phone, I got an error message. I believe if I could manage this thru my laptop using the router, it might work. Research on a cell phone is difficult.
LoraMae wrote:
When I connect my laptop with our moden to bypass Orbi, I get Internet. I put 192.... into the browser I get router info but I can't navigate. With Linksys I had no problem using 192... to help solve hookup.
Go back to basics. Stop messing around with things that will only worse n the situation. Like setting up new accounts,.
The first thing to do is to restart the whole network.
Be sure to restart your network in this sequence:
- Turn off and unplug the modem.
- Turn off the modem router and computers.
- Plug in the modem and turn it on. Wait 2 minutes.
- Turn on the modem router and wait 2 minutes.
- Turn on the computers.
I see no mention of the modem that sits in front of this network. That could be important too.