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Forum Discussion
mikebees
Feb 16, 2020Guide
Passwords - netgear cloud and netgear router
Problem: I can get it into my router w my user / password on the app but not if I login directly. - I have tried different browswers - I have tried different login methodes - local Ipaddress and...
mikebees
Feb 16, 2020Guide
Thanks for your quick reply. So, just to clarify - To your understanding, one may be able to change things in the app and reset the app password, but unless one paperclip resets the router, in my case where security questions are failling, one may never be able to access the router directly?
And, there is no way to reset the security questions via the app?
CrimpOn
Feb 16, 2020Guru - Experienced User
My understanding matches your experience. When web login credentials are rejected three times in a row, Orbi brings up the Password Recovery option. (It DOES work. I have used it myself, but that was months ago.) When that doesn't work, I know of no other method but the paperclip.