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fennypennyy's avatar
fennypennyy
Aspirant
May 27, 2019

Ping

Hello I recently bought the orbi router since my ping has been skyrocketing in some games. Normally it stays below 30 but then goes up to 250 for about 20 minutes and then comes down. Please help wit...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
May 27, 2019

What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?

What gaming devices do you use? 

Gaming devices wired or wireless connected? 

 

What other devices do you have connected to the orbi? 
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.

 

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
What WPA security modes are you using?

 

Try enabling WMM, Beamforming and MIMO. Under Advanced Tab/Advanced Settings/Wireless Settings

Try disabling the following and see:
Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s)

  • fennypennyy's avatar
    fennypennyy
    Aspirant
    May 31, 2019

    What FW is currently loaded? V2.3.1.58
    What is the Mfr and model# of the ISP modem the NG router is connected too? Arris and TM822A
    Is the Orbi system operating in Router or AP mode? Router

    What gaming devices do you use? Nintendo switch and PC

    Gaming devices wired or wireless connected? Pc is wired and the Switch is wireless 

     

    What other devices do you have connected to the orbi? Phone's, printer's, tv's, and directv
    What is the size of your home? Sq Ft? 1400 sq ft
    What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected. I think around 50 feet or so 

     

    What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many? 14
    What WPA security modes are you using? WPA2-PSK[AES]

     

    Try enabling WMM, Beamforming and MIMO. Under Advanced Tab/Advanced Settings/Wireless Settings

    Try disabling the following and see:
    Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s)