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Forum Discussion
Pixel saying it's connected but is not working (Orbi RBR20)
Back in late February my Google Pixel 1 phone stopped connecting to WiFi in the home. It appeared to not work at other wifi locations as well. I ordered a new Google Pixel 3. That new phone didn't co...
What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Try changing DNS on the RBR to 1.1.1.1 and 9.9.9.9 and see if this does anything.
If other devices connect and get internet correctly and this one device does, possible you'll need to contact Google about this.
Thank you for responding.
firmware is the current one V2.3.1.44
Our router is Arris, Model TM822G
I'll switch the DNS soon. Thank you
Ok one other thing that could be causing problems is your ISP modem. It already has a built in router and wifi.
This would be a double NAT condition which isn't recommended. Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop