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Forum Discussion
Pixel saying it's connected but not working (Orbi RBR20)
Back in late February my Google Pixel 1 phone stopped connecting to WiFi in the home. It appeared to not work at other wifi locations as well. I ordered a new Google Pixel 3. That new phone didn't connect to our WiFi. I returned it for another one and it's not connecting stil.
My husband's iPhone connects, our laptops connect and all other devices.
My new phone connects to WiFi everywhere but at home.
I try to use Instagram or Pinterest, for example, and it just spins and spins.
I have tried:
- rebooting my phone
- taking off battery saver
- rebooting orbi
- having the Internet tech from my provider in (nothing is wrong with our router)
- I was even able to connect to wifi in Cuba(!!!!) which is weak to begin with.
What can I do? My cell bill came in for $200 in overages. blah!
2 Replies
It would be useful to know which model of Netgear router is being used and how it is managed.
There is a difference between "connected to WiFi" and having internet access. Any device that presents the correct WiFi password will be connected. Most WiFi routers have features to block specific devices.
Can someone look at the WiFi management system and see how it describes the Pixel phone?
Does the phone Network Settings show that it has been given an IP address?
Hello pin1down,
Welcome to the NETGEAR Community!
I understand that you are having issues connecting your Pixel 1 to your Orbi network. Resetting your network settings on your mobile phone has been proven to help resolve this issue.
Please follow the steps below to successfully connect your mobile phone to your Orbi network:
- Open Settings
- Tap Advanced
- Reset Options
- Select WiFi, Mobile, and Bluetooth
Best,
Kevin
Community Team
