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Forum Discussion
Please Help-No access-websites not loading (404 messages)-Orbi RBR20-Mac OS and iOS
Hi Community—I've been encountering a lot of error messages and hoping someone can help. I run Mac OS 10.14.5 (Mohave) and iOS 12.4 on iPhone Xr. Orbi is connected via CAT 6 to an (wifi disabled)...
Dear FURRYe38—I just realized I wasn't replying correctly (I was replying to myself!) so you probably didn't see those posts. I hope you get this reply and thank you in advance for any advice.
- I cannot find the Orbi firmware version because I cannot access the orbi app on my phone. I purchased the RBR20 in Nov 2018, that's the last time firmware was updated.
- My modem is an Arris, model TG1672G. The modem's wifi capabilities have been disabled.
- I do not know how to tell you what mode the Orbi is operating in, if I could login to orbilogin.com I could answer these questions better.
- I cannot login to orbilogin.com – it won’t accept my admin/password.
- I'm attaching screen shots of the type of errors I have been getting online.
Please find the FW version using a wired connected PC and web browser connected to the RBRs web page.
Though you have disabled wifi on the ISP modem, there is a router built in to the modem that is also probably causing issues. Please ensure you are trying one of the suggestions previously mentioned to get the Orbi system working well with your modem as it has a built in router.