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Forum Discussion

Welshjedi's avatar
Welshjedi
Follower
Jun 25, 2020

Poor Customer Service & returns process

Hi,   I am really dissappointed with the faulty returns options here in Australia, especially for a product that costs AU$500.  I purchased new Orbi router and satalitte system back in March and si...
CrimpOn's avatar
CrimpOn
Guru - Experienced User
Jun 25, 2020
Welshjedi wrote:

I would be very grateful on a response as I really don't want to endure an extended period without a router given current covid working arrangements.

The situation sounds very frustrating.  I am hoping that you have no confused this community forum with the Netgear support you have been working with.  We are all customers who voluntarily participate in discussions about Netgear products.  This forum is for the residential Orbi line of WiFi routers. We have no connection with Netgear "support" who would be handling the product replacement.  Surely when they offered the choice of replacement they provided information about how to indicate your preference?