NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Poor experience with Orbi router
After spending hundreds of dollars on my router and two satelites, over $400, I am very disppointed. Initially, I was drawn to the Amazon review and a few online review, claiming how fast the connect...
Hello Marcosoul
I have sent you a PM
DarrenM
- What? Why don’t the rest of us who are having the same issues get any help? Why is Netgear ignoring the vast majority of customers who paid $400 for the kit and now have a system that isn’t fit for purpose? This is unacceptable. Everyone who is having these issues should be writing negative Amazon reviews to alert other potential buyers to expect this.
I agree. I'd love to keep the Orbi set I paid £320 for last week, but feel that I have no option but to return the kit to Amazon for a refund owing to the less than ideal approach taken by Netgear support on this forum. If there is a solution to the problems that users take the trouble to document in a publiv forum, why not share these with other customers in order to save more negative comments here and elsewhere? It's a baffling approach to customer service...
