NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Poor Network Quality
Ive got the Orbi RBR 20. Set it up last weekend and haven't had any issues. Today, I had issues with poor network quality. Even got a message from Microsoft Teams that my network was causing poor call...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).
Seriosuly?
Firmware V2.5.1.16
Dont know the router manufacturer, it doesnt say
Size of the house isnt the issue I am in the room directly above where the Oribi router is.
No idea what channels Im using or how to change them
Im in a neighborhood, so yeah a bunch of other wifi around
No clue what "beamforming" is or anythign else you've asked
You might want to get a friend, nieghbor or family member to help you out with this...
I can guanatee you that i know not one singe indiviudal who knows what any of this iis
Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).It needs to be a setting in the app or part of the admin settings. If thats the case great but say that. Setting this up and getting it to work properly shouldnt require IT support.
These are part of the RBRs web page admin settings that can be found at 192.168.1.1 or orbilogin.net.
Just to check these settings.
The other questions are important as aswell, if you can give feed back.
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
Please review the user manual for additional information.