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Forum Discussion
Poor service
Installed Rbr50 today using AT&T service fiber optics of 500 mbps. Have an upstairs bedroom that before I installed the Orbi speed was around 30-40 mbps. Once I had At&T put my combination router mod...
I'll look into your suggestion and advice thank you. I will say I'm paying AT&T for 500 mbps and I purchased the Orbi system at considerable cost, in my opinion extra cost that should not be needed. So I hope you will agree if I get 50 mbps upstairs that means I'm getting 10% of the amount of mbps I'm paying for. That in itself does not sit well with me and indeed makes me very frustrated and angry at this whole system, and expense. I understand going thru walls and upstairs will not yield me 500 mbps, but getting only 50 or 40 or even down to 30 sometimes, is just not right.
I agree that 50mb does not sound reasonable when the ISP is delivering 500mb.
It would help to know more details about the installation.
- Has the AT&T speed been verified by connecting a computer directly to the AT&T box with an ethernet cable and running a speed test?
- When the Orbi RBR50 router is connected to the AT&T box, what speed does the router report?
- The Orbi is usually sold as a package consisting of one RBR50 router and one or more RBS50 satellites.
Is this what you have? - If there is a satellite upstairs, what does the Orbi system report about the link between router and satellite?
(5G? Good?) - How does the device being used to measure this 50mb speed describe the Orbi WiFi link?
2.4G? 5G? Link Rate?
The speed was verified when the AT&T router was installed. Since then no loss of speed from that router was noted. Yes I have one Orbi router and one Orbi Satalite. The reason I'm on the community chat is that I could not get thru to even talk to anyone at Netgear about this issue. AT&T put their router in pass through mode and that's all they could do for me. I'm a beginner in this whole mesh WiFi system. I don't have the satellite upstairs it's probably too close to the router and something I was going to correct. No one has advised me where and how far from the router should the satellite be placed. I have the router attached to the modem with a short Ethernet cord. I'm buying (another expense) a longer cord to move the Orbi router father away from the modem and I was going to move the satellite. If you have any further suggestions on that placement or something else please let me know, I would greatly appreciate any help I can get, thank you.