NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Kuikenj
Jul 30, 2019Aspirant
Poor stability, frequent disconnects
Hello, I purchased an Orbi RBK53 with two sattelites from Costco. I moved into my new place, installed my cable ISP (spectrum) and have had frequent disconnects and interupptions in my Wifi capa...
plemans
Jul 30, 2019Guru - Experienced User
What firmware are you on?
How large is your home?
How far apart are the orbi devices? They need 30ft minimum in between them.
Is it all devices loosing wifi? Or is it specific devices?
Have you tried changing wireless channels?
When you loose connection, are you having to manually reconnection or what process do you use to fix the problem?
Kuikenj
Jul 30, 2019Aspirant
4000 square foot home, main unit on first floor, wifi satellite on 2nd floor and another separate satellite (not daisy chained) in basement
all devices lose connection
firmware v2.3.1.48
have not changed wireless channels (how do I do that?)
router more or less resets and reconnects, but it takes a few minutes. and in the meantime, I lose my network connection to work
- FURRYe38Jul 30, 2019Guru - Experienced User
What is the Mfr and model# of the ISP modem the NG router is connected too?
What is the distance between the router and satellite(s)?
Change channels by logging into the RBRs web page. Advanced tab/Setup/Wireless Settings.
- KuikenjJul 30, 2019Aspirant
router and satellites are approx 40-50' apart from main unit