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Forum Discussion

Kuikenj's avatar
Kuikenj
Aspirant
Jul 30, 2019

Poor stability, frequent disconnects

Hello,    I purchased an Orbi RBK53 with two sattelites from Costco. I moved into my new place, installed my cable ISP (spectrum) and have had frequent disconnects and interupptions in my Wifi capa...
Retired_Member's avatar
Retired_Member
Jul 30, 2019

Call Spectrum and confirm that your modem is in the bridge mode and not allow any NAT functions. Tell them you're using a NG Orbi ROUTER.

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jul 30, 2019

The model modem they have doesn't have a built in router. 

  • Retired_Member's avatar
    Retired_Member
    Jul 30, 2019

    i would still call.  Too many people are buying the Orbi without knowing what type of modem they have.  The call is free.