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Forum Discussion
Poor Support
A week ago I got RBK53 from costco, the firmware version on that was 1.2. Satellite was having spotty connectivity, no devices were connecting through satellite. I created case to support, and spend ...
Both RBS and RBR need to be fully updated in firmware to v48. You need to first download v2.0.0.74 for both RBR and RBS. Download v212 for RBR. Download v48 for both RBR and RBS.
You can update the RBS by connecting it to a wired PC and waiting 5 minutes for the PC to get an IP address. Then navigate to 192.168.1.254 in a web browser. This should bring up the RBS web page. First send the v2.0.0.74 then v48 to the RBS first.
To update the RBR, first send the v2.0.0.74 version, then apply v212, then v48. You have to apply v212 before you apply v48 on the RBR.
They are stuck in bootloop. Power led is red blinking and top LED is solid white. Reset and Reboot doesnt have any effect on it.
So holding the reset button in back until the top led turns amber or starts to blink white doesn't effect this?
It doesnt turn amber, it starts blinking red. Top LED blinks white and than solid white.
If you still have the support ticket filed, you should contact NG again and let them know that you need a replacement RBS as well. Or open another ticket...Hopefully a forum moderator can help if needed.
You could try this and see if you can recover the RBS:
30-30-30 reset to fix factory reset on reboot or power cycle:
https://community.netgear.com/t5/Orbi/RBR20-factory-reset-on-reboot/m-p/1727411/highlight/true#M57412https://kb.netgear.com/000059633/How-to-upload-firmware-to-a-NETGEAR-router-using-TFTP-client