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Forum Discussion
Poor Support
A week ago I got RBK53 from costco, the firmware version on that was 1.2. Satellite was having spotty connectivity, no devices were connecting through satellite. I created case to support, and spend ...
They are stuck in bootloop. Power led is red blinking and top LED is solid white. Reset and Reboot doesnt have any effect on it.
So holding the reset button in back until the top led turns amber or starts to blink white doesn't effect this?
It doesnt turn amber, it starts blinking red. Top LED blinks white and than solid white.
If you still have the support ticket filed, you should contact NG again and let them know that you need a replacement RBS as well. Or open another ticket...Hopefully a forum moderator can help if needed.
You could try this and see if you can recover the RBS:
30-30-30 reset to fix factory reset on reboot or power cycle:
https://community.netgear.com/t5/Orbi/RBR20-factory-reset-on-reboot/m-p/1727411/highlight/true#M57412https://kb.netgear.com/000059633/How-to-upload-firmware-to-a-NETGEAR-router-using-TFTP-client
I have support ticket open, my issue is they sent me router replacement which was refurb. I asked to send me the entire kit considering this is brand new device (I got last week). If they send 3 pieces seperately It will not work together out of box. I understand its not that difficult to sync, but seriously customer should not have to go through so many hoops after spending $$ on expensive device.