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Forum Discussion
Poor Support
A week ago I got RBK53 from costco, the firmware version on that was 1.2. Satellite was having spotty connectivity, no devices were connecting through satellite. I created case to support, and spend ...
If they send you a new RBS then it will work with the RBR you have, just needs to be synced is all. Hopefully the RBS they send you will be already updated. I would ask NG support to ensure the RBS is already updated in firmware to match what is loaded on your RBR.
Good Luck.