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Forum Discussion
Poor WiFi performance on mobile devices orbi rb30
Hi I am getting more and more hassle from my family about how slow the WiFi is. I have 200mb fibre and a RB30 kit. Static devices ( desktops, Sonos, virgin boxes and TVs are all fine and rock solid. A...
If your satellite has a poor backhaul connection to the router, you will have this issue. Two solid walls between could be attenuating the signal too much, especially if the walls are stone or concrete. Try moving the satellite closer to the router or moving things so there are fewer or no walls between, at least temporarily, and see if that improves the speed. Then you can move them apart in steps and see how far you can go and still get adequate performance.
Hi thanks for getting back to me. It says it's backhaul status is good. Additionally both my desktop and tv run off the satalite and I get full speed on my desktop when I run speedtest.and my TV streams 4k no problems.
Issue seems to be limited to iOS and Android devices.
Issue seems to be limited to iOS and Android devices.
Interesting. Sounds like the backhaul is OK then.
Are your desktop and TV wired to the satellite?
Do you have any WiFi device that performs properly when connected to the satellite or router?
Do you have any of your Sonos devices wired to your LAN?
Are you using any Sonos speakers in surround sound mode?
Thanks for getting back to me.
Everything is wireless except my NAS.
2x Desktop 5g OK
3x Laptop 2.4g OK
3 x Amazon Fire Stick 5g OK
1 x Chromecast 5g OK
3 x Sonos 2.4g OK - Sonos not in stereo pairs
2 x TV 5g OK
2 xVirgin V6 5g OK
1 x Xbox 5g OK
1 x Nintendo Switch 5g Ok
1 x Wii u 2.4g OK
4 x iOS phones Not Ok
1 x android tablet OK
2 x android phones not OK
So basically if you hold it in your hand its rubbish.
OK. Very strange. I'm afraid I don't have much to suggest.
The usual iOS remedy is to forget the WiFi network and add it back.
What is the issue exactly? Is it slow throughput on a speedtest, or is it slow loading of webpages?
If it's slow webpage loading I would try changing your DNS server to Google's public servers. You can do it directly on your iOS devices under the information section for your Orbi WiFi connection. Google's DNS servers are: 8.8.8.8 and 8.8.4.4.