NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
ausheikh
Mar 17, 2023Tutor
Port Forwarding / Port Triggering page wont load
I am able to access the web interface however the Port Forwarding Page/ Port Triggering page wont load (just blank) and when I select "Basic" i just get "Please wait a moment" with the spinning circl...
ausheikh
Mar 17, 2023Tutor
So the navigation on the left opens up correctly, but the dashboard never opens up. I can click on advanced and everything works except for the port forwarding page.
Going back to basic has the same result… please wait and the spinning circle
Going back to basic has the same result… please wait and the spinning circle
CrimpOn
Mar 17, 2023Guru - Experienced User
Very strange. Can you try a different web browser, or "clear cache"? (I always have to look up how to do that.)
- ausheikhMar 17, 2023Tutor
Good thought! But the same behavior, I tried in google chrome. Cleared the cache but still the same result. I checked more pages this time, and as far as i can tell, its just the port forwarding page that wont open
- CrimpOnMar 17, 2023Guru - Experienced User
Sounds like that web page is corrupted. (Have no idea how that could happen.) If restarting the router does not fix it, the only option I see is to do a Factory Reset or update to the latest firmware. v2.7.5.4 came out Feb 23. Netgear does not let routers "see" new firmware until some time after they place it on the support web site. This allows "early adopters" to install the firmware and report any problems they discover. Eventually, Netgear actually forces the router to update in the middle of the night.
v2.7.5.4 if available here: https://kb.netgear.com/000065539/RBR50-RBS50-Firmware-Version-2-7-5-4
Download and unpack firmware for both the router and satellite.
Then, use the "Manual Update" option on the Firmware Update page.
Update the satellite first, then the router.
This plus the reboot may make a difference.
(It's not wasted effort because much of the time the first recommendation is, "install the current firmware.")
- ausheikhMar 18, 2023Tutor
Did the firmware upgrade on the router, waited around 1 minutes and it didn’t come back online. I then did a power cycle on the router, still no luck, any suggestions?