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edeka3's avatar
edeka3
Aspirant
May 13, 2019

Possible Bug Report: PPPoE disables itself on RBR50 V2.3.1.60

I have a problem with the latest V2.3.1.60 on my RBR50!

The router's PPPoE connection works fine for hours and then turns itself off, so we end up in Double NAT all over again after some time.

I hope you guys can help me as this is very unpleasant. 

 

I read here that the instabilities were resolved but seemingly they weren't:

 

https://kb.netgear.com/000060756/RBR50-RBS50-Firmware-Version-2-3-1-44

If you need any logs feel free to tell me!

Thanks again,

9 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    May 13, 2019

    What is the Mfr and model# of the ISP modem the NG router is connected too?

    If you configured PPPoE on the Orbi RBR, be sure to enable "Always ON" check box if seen for this configuration. 

     

    Was the v60 FW updated and applied and continued to use the RBR or has a factory reset and setup from scratch been performed yet? 

    • edeka3's avatar
      edeka3
      Aspirant
      May 13, 2019
      Hello! The ISP modem is a Fritzbox 7581, I made sure to enable "Always on".

      I updated the Firmware and then did a reset.
      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        May 13, 2019

        I presume the isp modem is in bridge mode when your setting up the Orbo to handle PPPoE? 

         

        Can you try the ISP modem in router mode then set up the Orbi for standard DHCP and no PPPoE settings? Disable ALL wifi radios on the ISP modem, configure the ISP modems DMZ or IP Pass-Through for the IP address the Orbi router gets from the ISP modem.