Possible solution for Orbi dropping connection (when connected to satellite)

Any progress on this? 

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kuno2501 wrote:

I’ve had Orbi (RBR50 with a couple of Satellites (RBS50)) for a few years and been very happy with it, until I started experiencing intermittent connection issues since upgrading the firmware to the latest version (2.7.3.22). I do not remember from which version I upgraded.

 

My phone, laptop, and other devices would show that they are connected to the Wi-Fi network, but they lose internet connection. On my iPhone, I’d get a message stating “Cannot Verify Server Identity The identity of “m.hotmail.com” cannot be verified.” and similar error on the laptop web browser. Rebooting Orbi seems to temporally solve the issue but I had to reboot the system daily or whenever the connection issue came back…

 

I spent hours troubleshooting (changing DNS, advanced setting: enable/disable MU-MIMO, BEAMFORMING, etc.), reading posts on this community, etc. Nothing solved the issue until I noticed that the connection issue did not happen if the Satellites were off. In other words, the issue did not happen if the devices (phone, laptop. Etc.) were connected to the main Router!

 

So that got me thinking… I turned on the main Router and just one of the Satellites, and made sure a device (such as an iPhone) connected to the Satellite. Then I started truing off different setting one by one: Parental Control, SSID Broadcast, WMM, Daisy-Chain, MU-MIMO, etc. It took a long time, and nothing worked… until I turned off Access Control. The issue seens to be with Satellite not working correctly with Access Control – synchronization issue between the main Router and the Satellites.

 

I still needed Access Control for security reason - to prevent some devices from having internet connection. And I though, what if I use the mobile App instead of the browser on my PC… I was not sure why that would be any different but I had to try…

Guess what, it worked!!

 

For some reason, managing Allowed/Blocked devices from the Web Browser causes the issue.

So, for those of you having connection issues, please try the following:

1. Log into Orbi from a Web Browser
2. Turn off Access Control (Advanced -> Security -> Access Control) – make sure to Apply (Save)
3. Reboot Orbi
4. Use the Orbi mobile App (I used the iPhone App) -> Device Manager -> toggle the Pause/Resume switch

Using the App seems to update the Allowed/Blocked ‘list’ correcting…

I have not had any connection issues for a few days now. Keeping my fingers crossed!

 

I hope Net Gear fixes this issue, because I think many people are having the same issue but not realizing it, and just thinking that Orbi is a bad product... (which seems to be the case reading many posts...)

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