NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Problem after Orbi RBR50 firmware update to 2.5.1.8
I recently update the firmware to 2.5.1.8 and have had nothing but problems getting all devices working properly again. The reason that I updated was that devices were disappearing from the Orbi app...
Thanks again to all who responded to my posts. I was able to isolate the issue to the Pentair protocol adapter not releasing it's old IP address by reverting back to my older Netgear WNDR3700, where it displayed the same bad IP address. A tech support call to Pentair provided some critical undocumented steps to reset the protocol adapter (the reset button on the adapter must be pushed 3 times within 2 seconds). The adapter then released the old IP address and accepted a new one assigned by the router. I also regressed back to the RBR50 / RBS50 V2.3.5.30 firmware to address the buggy 2.5.1.8 firmware whereby the devices (including the satellite) disappear over time rather than showing as attached devices. I'm back up and running now. I'm disappointed in the Orbi firmware, as there has been something wrong with each version that prevented it from operating as advertised. The stuck IP address, however, was a Pentair documentation issue, compounded by the Orbi firmware update. Thanks again for the assistance, and hope my post can help someone else in the future.
What is the Mfr and model# of the ISP modem the NG router is connected too?
"the subnet mask IP range was 172.16.0.x." This is not a subnet mask, more like the WAN IP address. A private IP address and not a public IP address.
There a built in router at the modem by chance? If so, This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
dano17 wrote:I recently update the firmware to 2.5.1.8 and have had nothing but problems getting all devices working properly again. The reason that I updated was that devices were disappearing from the Orbi app as not being attached, but they were indeed attached and mostly working normally. I was hoping the firmware update would correct the issue, but it not much different (ie, some are still disappearing after a Orbi reboot). My biggest problem now has to do with an old IP address orginally assigned to my Pentair pool control adapter. During the original Orbi installation, the subnet mask IP range was 172.16.0.x. Not sure why it chose this range, but I went with the default. During the recent firmware update to 2.5.1.8, the subnet mask IP range was changed to the typical 192.168.1.x. As far as I can tell, all of the devices except for the Pentair adapter updated, while the Pentair adapter kept an IP address of 172.16.0.9. Now I cannot communicate with the Pentair system, and I've tried resettting the adapter, powering down the adapter and the Pentair controller in every conceivable order. Looking for advice to correct the issue, other than starting all over again as a new install, which is a several hour ordeal (like most people, I have a lot of devices). I've attached a screen snippet for reference. Thanks.