Problem changing email address

Question

A service technician&nbsp; installed the orbi router and used his email account.&nbsp; I need to change it to my account. The issue is that I already have another orbi device associated to my email account.&nbsp; So when I go to change the email it says account already exist. how do i resolve this issue.&nbsp; thanks.thanks

StephenB · Answer

xrunner: You posted this in the ReadyNAS area, so I moved it into the Orbi area for you.
&nbsp;
If the service tech registered the router, then you will need to contact Netgear support to resolve this (unless the mods can help).&nbsp;

FURRYe38 · Answer

Please contact NG support for help and information regarding this.

xrunner wrote:
A service technician installed the orbi router and used his email account. I need to change it to my account. The issue is that I already have another orbi device associated to my email account. So when I go to change the email it says account already exist. how do i resolve this issue. thanks.
thanks

vajim · Answer

xrunner&nbsp;wrote:A service technician&nbsp; installed the orbi router and used his email account.&nbsp; I need to change it to my account. The issue is that I already have another orbi device associated to my email account.&nbsp; So when I go to change the email it says account already exist. how do i resolve this issue.&nbsp; thanks.thankshttps://community.netgear.com/t5/Orbi/how-do-I-change-my-email-address/td-p/1802539

xrunner · Answer

What is the&nbsp; email address?&nbsp; I sent to customer.service@netgear.com and haven't gotten back a response.&nbsp; &nbsp; thanks

xrunner · Answer

I tried that before&nbsp; I posted&nbsp; here, and it didn't allow me to change the email address because&nbsp; the email address I need to change it&nbsp; to already has a net gear account.&nbsp; So very frustrating.&nbsp; &nbsp;

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Problem changing email address

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