Forum Discussion

Follower

Jul 17, 2019

Problem setting up Orbi RBK50 from Virgin media hub 3 (Modem mode)

Am having problems setting Orbi from a Virgin Hub 3 as modem, is this the problem because the orbi router is in AP mode because i was using it as AP from the prevoius set up. Do i need to switch it ...

FURRYe38

Guru - Experienced User

Jul 18, 2019

Modem Combo Units:
This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop

Aliena wrote:
Hello everyone,
I received my orbi yesterday which I ordered as I was having serious issues with dead zones .
I am a newbie and not at all an expert but I read a few threads in the past few days regarding how to connect orbi to hub 3.0 and thought I could do it.... Not so much....

I was wondering if anyone would be kind enough to help me out.
I think I set hub as modem oly, turned it off, waited for magenta light to appear and be stable. Then turned it off. Then tried to set orbi.....it's not working ..

Thanks in advance and apologies if the info has already been shared!

Aliena

Aspirant

Jul 18, 2019

Thanks furry,
I'm afraid it sounds a little too alien for me.
Is there any way to undo all changes to hub and orbi, (I tried pressing button at the back of hub hoping it would magically work as before attempting to connect orbi unsuccessfully) so that I can start again the whole process?

FURRYe38
Guru - Experienced User
Jul 18, 2019
I would recommend you contact your ISP and explain to them that you need the modem bridged if possibe. If the modem can't be bridged, then I would setup the Orbi for AP mode as seen in the last two web page links provided in option #3. This would be easiest for you I believe.
- Aliena
  Aspirant
  Jul 18, 2019
  Ok I will contact them tonight. Thanks so much furry.
  One more question, if they set my gun as a bridge, what do I do after? (The links provided in previous answer were in case they couldn't bridge it right?)
  
  Very grateful for your patience!
  - FURRYe38
    Guru - Experienced User
    Jul 18, 2019
    If the ISP can bridge the modem, then you can setup the Orbi router for Router mode, this is normally default operation for the Orbi system. Setup the RBR by walking thru the setup wizard while the RBR is connected to the modem. It will help you get the Orbi system setup. Also review the Quick installation guide and user manuals for additional information regarding setup of the Orbi system.