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Forum Discussion
BakoBobT
Sep 03, 2019Aspirant
Problem with Canon MFP on Orbi WiFi
I have a Canon TS9120 MFP. When I attempt to use it to scan, I cannot connect to it through the network. According to Canon tech support, the 5G connection is not strong enough. They suggest connec...
- Sep 12, 2019
I've determined the problem is with the MFP.
Using a WiFi Analyzer tool, I fouind the signal strength from the Orbi is -40 dBm (basically 100% - it's pegging the needle in the greeen). The MFP shows the signal strengh as 65%. Even at 65%, it should be fine. Canon apparently doesn't believe so.
I found an old WiFi extender that only does 2.4 Ghz and plugged it in next to the printer. The signal is coming from a different direction 3 feet from the MFP. The extender netwwork uses a different name than the Orbi network, so it 's really easy to identify. Meter shows the new network at 100% (-40 dBm), MFP shows network at 85%.so it will now scan.
This is the last Canon MFP I will ever purchase. The support rep told me they upped the minimum signal strength on purpose a few months ago. When I attached it to the Orbi, I upgraded firmware and can't go back. Dang!
Well, it's fixed for now.