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intgom's avatar
intgom
Guide
Oct 05, 2018

Problems since switching ISP from Virgin to TalkTalk (UK)

Just switched from Virgin to TalkTalk and now having following issues when connected via Orbi: - Cisco AnyConnect VPN won't connect - random 404 errors on some web pages - Can't download iOS ap...
Troubleshooting
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Oct 05, 2018

What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

Modem Combo Units:
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router.

  • intgom's avatar
    intgom
    Guide
    Oct 05, 2018

    Thanks for the reply.  NG router is on firmware version 2.2.1.210 and TalkTalk router is a Sagemcom FAST 5364 v 3.00.

    Looks like Option 3 is the only one from your list that I can get going, though it makes no difference.

     

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Oct 05, 2018

      Does the sagecom modem/router have a DMZ?

      intgom wrote:

      Thanks for the reply.  NG router is on firmware version 2.2.1.210 and TalkTalk router is a Sagemcom FAST 5364 v 3.00.

      Looks like Option 3 is the only one from your list that I can get going, though it makes no difference.

       

       

      • intgom's avatar
        intgom
        Guide
        Oct 05, 2018
        FURRYe38 wrote:

        Does the sagecom modem/router have a DMZ?

        intgom wrote:

        Thanks for the reply.  NG router is on firmware version 2.2.1.210 and TalkTalk router is a Sagemcom FAST 5364 v 3.00.

        Looks like Option 3 is the only one from your list that I can get going, though it makes no difference.

         

         

        Don't think so.  All looks pretty standard in terms of network settings (DNS, DHCP, routing etc.).  I've now established that there's definitely no modem-only mode on the Sagemcom so I might have a go at turning most of the network features/settings off manually and using a static IP on the NG router.  Or do the AP-only thing mentioned above.  But all of that can wait until tomorrow.

         

        Thanks for all the responses so far - much appreciated.