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intgom's avatar
intgom
Guide
Oct 05, 2018

Problems since switching ISP from Virgin to TalkTalk (UK)

Just switched from Virgin to TalkTalk and now having following issues when connected via Orbi: - Cisco AnyConnect VPN won't connect - random 404 errors on some web pages - Can't download iOS ap...
Troubleshooting
Retired_Member's avatar
Retired_Member
Oct 05, 2018
intgom wrote:

 

 

All work fine when connected to TalkTalk wifi so must be an Orbi or Orbi to TalkTalk router problem.

 

Perhaps not.

 

The only thing that you changed is your ISP (TalkTalk).  Start there.

 

Also it looks like the Sagemcom FAST 5364 v 3.00 is a Modem/router combo which requires special setup to work with the ORBI ROUTER.

 

intgom's avatar
intgom
Guide
Oct 05, 2018

Sorry, should have been clear:  ISP changed but also router (comes with the package).  Virgin was cable, new router is ADSL.

  • Retired_Member's avatar
    Retired_Member
    Oct 05, 2018
    intgom wrote:

    Sorry, should have been clear:  ISP changed but also router (comes with the package).  Virgin was cable, new router is ADSL.

    Also it looks like the Sagemcom FAST 5364 v 3.00 is a Modem/router combo which requires special setup to work with the ORBI ROUTER.

    • intgom's avatar
      intgom
      Guide
      Oct 05, 2018
      Retired_Member wrote:
      intgom wrote:

      Sorry, should have been clear:  ISP changed but also router (comes with the package).  Virgin was cable, new router is ADSL.

      Also it looks like the Sagemcom FAST 5364 v 3.00 is a Modem/router combo which requires special setup to work with the ORBI ROUTER.

      Thanks for that.  How did you discover this / any idea where I can go to find out what is required?  TalkTalk are being less than helpful :-(

      • Retired_Member's avatar
        Retired_Member
        Oct 05, 2018
        intgom wrote:
        Retired_Member wrote:
        intgom wrote:

        Sorry, should have been clear:  ISP changed but also router (comes with the package).  Virgin was cable, new router is ADSL.

        Also it looks like the Sagemcom FAST 5364 v 3.00 is a Modem/router combo which requires special setup to work with the ORBI ROUTER.

        Thanks for that.  How did you discover this / any idea where I can go to find out what is required?  TalkTalk are being less than helpful :-(

        https://www.itwriting.com/blog/10843-talktalks-new-sagemcom-fast-5364-router-and-wifi-hub.html

         

         

        Looks like you may need to set the Orbi in the AP mode.  Many here on this forum can help with that.  The Orbi manual should also provide guidance.