Forum Discussion

Follower

Dec 27, 2018

Problems with Disney Circle filtering in new Orbi mini setup.

I recently enabled Disney Circle on this new device. For the devices assigned to me and my wife, I had everything set to allowed, and for my son we had a few categories blocked. I have verified the...

Features

Troubleshooting

ekhalil

Master

Dec 28, 2018

For me this looks like a "data corruption" in your Circle database. If you once had your wife's device in one of the filter levels and then changed to another the database can be stucked in the previous state and was not updated.

I'd recommend to deactivate Circle in Orbi and activate again and do the Circle setup again from scratch. Hopefully this will help.

If not then I guess this would be a softwre issue that needs to be reported to Netgear.

Blanca_O
NETGEAR Employee Retired
Jan 02, 2019
Hi Jeffrem

We’d greatly appreciate hearing your feedback letting us know if the information ekhalil provided has helped resolve your issue or if you need further assistance.

Regards,
Blanca
Community Team
- TCUfrogs
  Aspirant
  Feb 10, 2019
  I’m having the same issue consistently
  - FURRYe38
    Guru
    Feb 10, 2019
    https://www.netgear.com/support/product/circle.aspx
    https://support.meetcircle.com/hc/en-us/articles/115001381752-Filter-Platforms-Categories-and-Privacy-Safety#h_530620495141521842457539
    https://support.meetcircle.com/hc/en-us/categories/115000181651-Circle-Knowledge-Base
    
    TCUfrogs wrote:
    I’m having the same issue consistently