Forum Discussion
product support contact info
Just purchased the Orbi RBK22 and setup. Have some issues that I would prefer to talk to tech support about but absolutely cannot even find email or chat contact info, much less a phone number for t...
Thanks for the reply. I don't ever get the options for support shown in your example. See my screenshot.
blainep3 wrote:
Thanks for the reply. I don't ever get the options for support shown in your example. See my screenshot.
I could not see the snapshot that you psted. I think it takes time until a moderator approves the picture.
But, I did not mention that before getting to those options, after you log in you need to select "My Support" and then the "Contact Support" option will be visible, when you click Contact Support you will get the options that I showed earlier. Please see below:
when i click on get support nothing happens
DoggieCM wrote:
when i click on get support nothing happens
So what happens after clicking on "Contact Support" in the following page:
You should get the following page:
Then if you select "Get Help on my NETGEAR product" you should get the following page:
Where you can select one of your registered products from the drop down menu. After that you'll get "Suggested Answers from our Knowledge base:"
If you don't find any answer to your issue then you can click on "I cannot find an answer to my problem, I would like to contact NETGEAR support" so you will get a number of contact alternatives as follows:
I hope that this helps!
Good luck
Hi
I get exactly the same problem, i.e. in my account, I press 'My Support', then hit the blue 'Contact Support' button and nothing happens.. just left with blank white space below the button..
I need support as my extra satellite RBS40 is working fine, but is invisable on the app