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cw2002's avatar
cw2002
Aspirant
Mar 28, 2021

PS4 cannot connect to ORBI RBR50 by LAN

I recently got an ORBI RBR50 as a satellite for the upstairs. My PS4 is connected to the router that is downstairs wirelessly, however, I wanted to test the speeds when using an ethernet cable. When ...
CrimpOn's avatar
CrimpOn
Guru - Experienced User
Mar 28, 2021
cw2002 wrote:

I recently got an ORBI RBR50 as a satellite for the upstairs. My PS4 is connected to the router that is downstairs wirelessly, however, I wanted to test the speeds when using an ethernet cable. When I hooked the ORBI RBR50 satellite and PS4 together with the ethernet cable, I kept on getting errors and could not connect to the internet. I feel like this is an easy fix but nothing is working that I have tried. What options do I have to address this issue?

It would be helpful to know more details about the equipment. Terms like "router" and "satellite" can be misleading.

For example, Orbi's RBR50 is a router (not a satellite) that must be connected to an ISP device (modem or optical unit) with an ethernet cable.

Can you provide the manufacturer and model number of the ISP device that is downstairs and the model number of the WiFi router that is plugged into it?

  • cw2002's avatar
    cw2002
    Aspirant
    Mar 28, 2021

    I made a mistake in my question. The Netgear RBR50 - ORBI AC300 Tri-Band Wifi  is downstairs and the Netgear RBS20 - ORBI AC2200 Tri-Band Wifi Add-On satellite is in my room, which is what im trying to connect to my PS4 via ethernet cable.

    • CrimpOn's avatar
      CrimpOn
      Guru - Experienced User
      Mar 29, 2021
      cw2002 wrote:

      I made a mistake in my question. The Netgear RBR50 - ORBI AC300 Tri-Band Wifi  is downstairs and the Netgear RBS20 - ORBI AC2200 Tri-Band Wifi Add-On satellite is in my room, which is what im trying to connect to my PS4 via ethernet cable.

      Thanks. This makes perfect sense.  My first step would be to look at the satellite connection to the router.

      • cw2002's avatar
        cw2002
        Aspirant
        Mar 29, 2021

        Thank you so much. All I did was sync the router and satellite again and it worked when I setup LAN on the PS4. I am not the one who setup the WIFI so I was not able to recognize that the satellite lost its sync, and the whole time I was mistaking another satellite in our house on the Orbi router web interface. I knew this would be an easy fix, but I did not know where to start. After looking at the article you linked, I immediately realized the issue. I really appreciate your help.