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Forum Discussion

OranB16's avatar
OranB16
Aspirant
Jul 09, 2020

PS4 has stopped connecting to my Orbi RBR50

For a while my PS4 has been working perfectly fine with my Orbi until two nights ago my dad turned off its internet connection as I was being too loud so he wanted me to go off, he does this quite oft...
OranB16's avatar
OranB16
Aspirant
Jul 09, 2020
On the app it says that it is connected to the internet but when I run an internet test on the PS4 it says it’s not connected
plemans's avatar
plemans
Guru - Experienced User
Jul 09, 2020

Again, how did he block access? Was it through the app, through parental controls, using access controls? 

was it through his app setup (not yours)? 

 

  • OranB16's avatar
    OranB16
    Aspirant
    Jul 09, 2020
    He turned it off through the app on device manager where he you just tap the switch next to the PlayStation to turn it off
    • plemans's avatar
      plemans
      Guru - Experienced User
      Jul 09, 2020
      And did he go back in on his device to re-enable it?
      • OranB16's avatar
        OranB16
        Aspirant
        Jul 09, 2020
        Yes and he went back on the next day and he turned it on, I have also just spoken to the PlayStation customer service and they eliminated all the possibilities that it was something on their side.