NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
PS4 no longer connects to Orbi
Never posted here before so I don't know exactly where to start, so I'll just give all the details I can think of. Model: I believe it's the Orbi AC3000 (RBR50) but not 100% positive. It was a 3-...
What is the Mfr and model# of the ISP modem the NG router is connected too? Built in router here already? If so,
This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
Not too familiar with Wi-Fi jargon so I'll answer to the best of my ability.
The modem AT&T provided is an ARRIS BGW210**. I believe it is a modem/router (see link below) so your assumption of Double NAT is probably correct. The Orbi is currently connected to the Arris via ethernet, so yes, we have 2 Wi-Fi networks across the house, one for the Orbi and one for the Modem. This is a similar setup as before with Xfinity. The Orbi was connected to the Xfinity modem/router, but that never caused any problems with my PS4.
I'm going to try doing the 3 things you recommended, however, I'm not that familiar with it so I'll probably need to contact customer support to walk me through it.
** I think this is the same ISP modem on Amazon (https://www.amazon.com/BGW210-700-802-11b-Wireless-Gateway-REQUIRED/dp/B07BZC72TB)
Ok so I just called AT&T tech support and I believe they attempted the first 2 solutions (IP Passthrough and Bridging the modem) but neither worked. At one point, my PS4 even stopped connecting to the Modem Wi-Fi Network, but it never connected to the Orbi Wi-Fi or LAN networks.
A lot of people end up in the same boat because they have a modem/router in front of an Orbi router. As you have found, this is a recipe for chaos.
The easiest way out is not to faff around with complicated settings but to use the mode that so designed specifically for this purpose.
Go into the controls for your Orbi and put it into wireless access point (AP) mode.
There is support for the Orbi WiFi System, including a manual, somewhere at the end of this link:
>>>> Orbi RBK50 | WiFi System | NETGEAR Support <<<<
See the section Use the Router as a WiFi Access Point.
So I ended up puting my Orbi into Access Point mode following the instructions on FURRYe38's first link and my PS4 now connects to my Orbi via Wi-Fi or LAN. So thank you both for the help.
I just have no idea what the reason for why it worked. What exactly is an AP? What are the pros and cons of using it? Why does my PS4 connect now? Why doesn't everyone automatically have their router in AP mode? etc etc etc
