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PS4 Refusing to connect to Orbi WiFi
Hi Folks
For some reason my PS4 is refusing to connect to my Orbi WiFi network. It has previously worked fine (though I haven’t used it in a while). When I go through the network configuration ...
It's not you! It's the newer FW. My PS4 dropped every 2-5 minutes. Had to go back to ethernet.
Don't waste your time breaking yout PS4.
Instead. Roll back your Orbi FW and the problem will likely resolve itself.
What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
What WPA security modes are you using? Try WPA2 and AES only
Try enabling Beamforming and MIMO.
paulb73 wrote:
Hi Folks
For some reason my PS4 is refusing to connect to my Orbi WiFi network. It has previously worked fine (though I haven’t used it in a while). When I go through the network configuration I get a long pause after entering the password and then the message “Cannot connect to the Wi-Fi network within the time limit.” appears.
I’ve tested the PS4 using the personal hotspot on my phone and it connects fine. I’m running f/w 2.2.1.210 on the router and am connected to a Virgin Media Hub. Everything has had a clean reboot.
Anything I should be trying or checking?
TIA
Paul
Furry, and Netgear,
First, I am only trying to help you. Please don’t get sensitive. Find your safe space and stay calm.
Here is an EXAMPLE template you can add to your repository, and you can use when working on this thread, when trying to help others.
“Dear Orbi valued customer,
We deeply apologize for the technical difficulties you are experiencing using the Orbi product. As we work together towards resolving your issue, please be assured that we have carefully reviewed your problem and understand this to be a previously reported issue.
You can read more about this reported problem using this link “Insert Netgear KB or forum link here”.
Rest assured that Netgear is working to resolve this problem quickly. We will update the KB and/or forum link with the status and resolution as we make progress.
Until such time as the reported problem is resolved, here are some steps you can use as a work-around.
Provide work-around here…
- Roll-back FW. Maybe suggest what FW they should use based on the problem…
- Disable certain features that may trigger the problem.
- Etc, etc, etc.
Further value you could add is..."Provide the customer a list of KNOWN problems that have yet to be resolved". Apple, Cisco, and 100s of other companies always provide FW with release notes...and those release notes always have a list of "KNOWN ISSUES, and/or UNRESOLVED ISSUES.
“
Again, only trying to help you. Blaming customers and asking them to spend countless hours of their time, when you KNOW this problem has been widely reported and is a internal FW problem….That is just cruel. Please respect we all have a life and our time is valuable. No one is going to crucify Netgear because Orbi has “another” problem. What will make us VERY ANGRY “FURRY” is wasting our time by providing guidance that leads to no fix. Don’t be so quick to rush judgment that the problem is with the customer. A quick search of Netgear forums will lead ANYONE to the PS4 problem and the FACT it is an Orbi problem, not a SONY problem.