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Forum Discussion
PS4 won't connect to my Orbi RBR10
*Note: my mesh system id the RBR10/RBS10, it won't find it on the model search bar* My PS4 won't connect to my new Orbi router, when trying to connect to the network it gives me a "DNS not found" i...
Everything on the link is being followed.
When trying to connect
1. 5GHz bands only
2. Choose my wifi
3. Use the "easy" setup
4. No proxy
5. Attempts to connect and displays "a DNS server cannot be used, The DNS server didn't respond in time.
After this i usually go into custom mode instead of easy and i use a general DNS server, (1.1.1.1). Custom mode has; IP address settings to Automatic, DHCP to Do not specify, DNS to Manual primary: 1.1.1.1 and secondary 1.0.0.1. , MTU to automatic, proxy server to do not use.
When i completed all of that i test internet connection
SSID: Wifi Name
Obtaining IP address: Successful
Internet connection: Failed "cannot connect to server within the time limit."
ive contacted support of both Netgear and PSN and they both blamed eachother.
Is there anything that im doing wrong or that should i change and let me know if you need more details.
Thanks in advance!
When trying to connect
1. 5GHz bands only
2. Choose my wifi
3. Use the "easy" setup
4. No proxy
5. Attempts to connect and displays "a DNS server cannot be used, The DNS server didn't respond in time.
After this i usually go into custom mode instead of easy and i use a general DNS server, (1.1.1.1). Custom mode has; IP address settings to Automatic, DHCP to Do not specify, DNS to Manual primary: 1.1.1.1 and secondary 1.0.0.1. , MTU to automatic, proxy server to do not use.
When i completed all of that i test internet connection
SSID: Wifi Name
Obtaining IP address: Successful
Internet connection: Failed "cannot connect to server within the time limit."
ive contacted support of both Netgear and PSN and they both blamed eachother.
Is there anything that im doing wrong or that should i change and let me know if you need more details.
Thanks in advance!
Have never used PS4, so some of the networking choices are "new to me". (particularly Defining the DHCP server - learn something every day!)
The process seems entirely correct to me. What it sounds like is either the gateway IP address or the subnet mask is incorrect. This would cause attempts to contact a DNS server to fail. The gateway should be the IP of the Orbi router and the subnet mask should be 255.255.255.0
The Orbi is configured as a "router", correct? Other devices connect and function correctly?
When the PS4 connects, the Orbi Attached Devices (or "app") shows the PS4 having an IP address that falls within the DHCP range?
Glad you are learning ahaha.
But yea when trying to do a custom IP adress setup i am too fill in these:
IP address
Subnet Mask
Default Gateway
Primary DNS
Secondary DNS
It also come with a PPPoE but i dont think its useful here.
The IP adress like you have told me can be found on the Orbi router itself, Subnet like you said should be 255.255.255.0, but what do i put in the Default Gateway and the DNS's.
Yes everyother device in my house connects and functions properly. The PS4 never techincally never connects, its connected via an extender that is connected to the router. I honnestly do not know what a DHCP is and i know a lot less if it falls within the range of the DHCP. I am still new too everything wifi related.
https://community.netgear.com/t5/Orbi/PS4-Refusing-to-connect-to-Orbi-WiFi/m-p/1697509
you will notice in this thread are posts that agree with what I've been saying for years. In MOST cases it's the firmware and I'm NOT the only who is tired of chasing useless questions when all they did was roll the firmware back. You can thank me now.
DHCP is an internet protocol used by devices to request networking parameters, which consist of:
- An IP address
- A subnet mask, which defines the "local network"
- A gateway IP which leads to the Wide Area Network (Internet)
- IP of one or more DNS servers which are used to resolve URL's into IP addresses
https://en.wikipedia.org/wiki/Dynamic_Host_Configuration_Protocol
Using the PS4 "Easy" WiFi connection method should fill in all of these parameters with valid entries. There should be no need to do anything manually. (I, personally, would let the PS4 decide if it wants to connect at 2.4G or 5G, but I do not think that is part of the issue here.)
Does the PS4 show you the actual networking values for IP, subnet mask, gateway, and DNS server?
Thanks a lot for the breif explication!
But yeah, whent the PS4 is connected via the extender it does display all of those listed. IP address, subnet mask, default gateway, primary and secondary DNS, AC address, MAC address, MTU etc..
I took a picture of all of those, went into Manual inserted the same values in where it asked, and it got the IP adress successfully but the internet connection failed.
When attempting to connect to the 2.4GHz band, it worked successfully, is the problem in the 5Ghz band not being able to communicate with the PS4. I am lost ahaha ;(
Quick edit: when not specifying my PS4 to use the 5GHz band only and choosing the ORBI wifi it worked, but when viewing the network statuts it shows that it is using the 5Ghz band, but only goes up to 30Mgbs when my network can go well over 30 in the 5GHz band
