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Forum Discussion

Nickgarcia10's avatar
Nickgarcia10
Follower
Dec 01, 2020

PSN Proxy server issue

I’m having trouble with my new Orbi router. I’ve tried to connect my PlayStation to the router but it says an error occurred. (Cannot Connect to the Internet CE-33991-5) that is the error code. I trie...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Dec 01, 2020

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

 

You'll need to check with Sony on what those codes mean for you.