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Forum Discussion
Purple Ring won’t go away
Magically 2 weeks after my warranty period my Orbi (RBR50) won’t connect to the internet. I’ve tried rebooting it and resetting it to the factory settings - no change. It’s not my service provider, I ...
Orbi: Router mode; Firmware: V2.3.1.60
Modem: Netgear CM700. Couldn’t find anywhere to change or identify the ‘mode’ it’s operating in. It does have the latest firmware according to the netgear website.
Modem: Netgear CM700. Couldn’t find anywhere to change or identify the ‘mode’ it’s operating in. It does have the latest firmware according to the netgear website.
The only thing strange I’ve found is that when I use the app to look at my network info it’s got a different version of firmware than when I log into it from my computer. V2.3.5.30 from the computer and V2.3.1.60 from the app.
I trust the web interface more than the app. The Netgear CM700 is an ordinary modem. No router. No WiFi.
When we run out of ideas, the next step is to do a "factory reset" on the Orbi. It is a tedious process, because all of the device reservations have to be entered again.
