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CMcG36's avatar
CMcG36
Aspirant
Jul 22, 2019

Purple Ring won’t go away

Magically 2 weeks after my warranty period my Orbi (RBR50) won’t connect to the internet. I’ve tried rebooting it and resetting it to the factory settings - no change. It’s not my service provider, I ...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jul 23, 2019

Have you powered OFF the ISP modem and Orbi RBR for 1 minute, then power on the ISP modem and let it sync, then power on the RBR? You might factory reset the RBR while the ISP modem is coming back online and walk thru the setup wizard. See if the top LED turn off after it's setup. 

 

Swap LAN cables between the ISP modem and RBR to check. 

 

You might do a FW update to v30 as well as a last resort. 

CMcG36 wrote:
Magically 2 weeks after my warranty period my Orbi (RBR50) won’t connect to the internet. I’ve tried rebooting it and resetting it to the factory settings - no change. It’s not my service provider, I can plug my laptop into my modem and it works fine. Is there any way to fix this? How much does phone support cost if I choose to call?