NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
troutteaser
Aug 12, 2019Guide
QoS for Orbi RBR40
I have an Orbi RBR40 and Spectrum internet with 400 mbps, but I am having intermittent issues with voice quality for VOIP (webex, skype etc..) calls. I don't see a QoS setting for the RBR40. Are th...
CrimpOn
Aug 12, 2019Guru - Experienced User
Orbi has parameters that appear to indicate QoS, but there is no user control that anyone has found. With 400mb service, one would not expect problems, QoS or not.
troutteaser
Aug 12, 2019Guide
I found outher posts indicating NG has simply not given adequate consideration to connectivity issues that can arise from the way they have set up their backhaul. Here's a quote from another post on the issue of Orbi dropping connection to VOIP...
"I know for certain that the ethernet backaul feature of the Orbi's, at least as of firmware version 2.1.2.18, is too unstable to use. There is no way to force the Orbi to use either the ethernet or wireless backhaul, and the system will not consistently stay on one or the other. The net effect is that you can end up with both the original stability issues (if an Orbi decides to use a wireless backhaul for whatever reason), or deal with a broadcast loop caused by a multi-path issue (both a wired and wireless path to a MAC address), or deal with random "cut outs" for all devices as the Orbi changes from using an ethernet vs wireless backhaul."
I am firmware V2.3.5.30 and have similar issues as others were having with older firmware. Note, I use a VPN for all of my business internet activity, and cannot have a VOIP or web conference without some form of interference or screen freezing. Unless, NG comes up with a fix business users, like me, will either have to use cellular service for all calls or find another mesh router system that is more accomodating to VOIP usage.