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Forum Discussion
ihateorbi
Aug 06, 2019Aspirant
R50 something
how you get it to stop giving you the incessant not found screen or asking me to login to every site i go to. this is some ridiculous cluster**bleep** of a product. (and one that has security added o...
CrimpOn
Aug 06, 2019Guru - Experienced User
You could return the product? If you don't like it, you don't have to keep it.
There have been a number of posts about problems such as this, which have been resolved after providing information about the specific modem the Orbi is connected to and the specific devices which are having problems.
ihateorbi
Aug 16, 2019Aspirant
I can return the 2nd batch to Costco, but I'm still stuck with the first batch. Then what? This stuff is supposed to be plug and play. The instructions say so. Plug it in and it works.
- ekhalilAug 16, 2019MasterPlease do the following test:
Please open a Command Prompt on any computer attached to Orbi and type:
> tracert 8.8.8.8 (or traceroute 8.8.8.8 if you're using a Mac computer) and post the results so we can help you further.- ihateorbiAug 16, 2019Aspirant
Last login: Tue Aug 6 14:00:46 on console
(base) HQSML-1649490:~ krenne952$ traceroute 8.8.8.8
traceroute to 8.8.8.8 (8.8.8.8), 64 hops max, 52 byte packets
1 172.16.0.1 (172.16.0.1) 6.451 ms 4.074 ms 4.287 ms
2 10.0.0.1 (10.0.0.1) 10.554 ms 10.372 ms 6.333 ms
3 96.120.77.57 (96.120.77.57) 14.775 ms 18.392 ms 16.072 ms
4 68.85.193.237 (68.85.193.237) 17.113 ms 19.605 ms 15.283 ms
5 162.151.181.9 (162.151.181.9) 24.362 ms 19.723 ms 18.138 ms
6 be-201-ar03.ivyland.pa.panjde.comcast.net (96.108.181.21) 22.542 ms 19.000 ms 20.283 ms
7 69.241.64.98 (69.241.64.98) 23.519 ms 25.396 ms 21.297 ms
8 * * *
9 dns.google (8.8.8.8) 24.093 ms 22.305 ms 21.342 ms
(base) HQSML-1649490:~ krenne952$
- ihateorbiAug 16, 2019Aspirant
Comcast was installed yesterday. I do not have a manual for the modem or know how to do anything to it.