NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

ihateorbi's avatar
ihateorbi
Aspirant
Aug 06, 2019

R50 something

how you get it to stop giving you the incessant not found screen or asking me to login to every site i go to. this is some ridiculous cluster**bleep** of a product. (and one that has security added o...
ihateorbi's avatar
ihateorbi
Aspirant
Aug 16, 2019

I can return the 2nd batch to Costco, but I'm still stuck with the first batch. Then what? This stuff is supposed to be plug and play. The instructions say so. Plug it in and it works. 

ekhalil's avatar
ekhalil
Master
Aug 16, 2019
Please do the following test:
Please open a Command Prompt on any computer attached to Orbi and type:

> tracert 8.8.8.8 (or traceroute 8.8.8.8 if you're using a Mac computer) and post the results so we can help you further.
  • ihateorbi's avatar
    ihateorbi
    Aspirant
    Aug 16, 2019

    Last login: Tue Aug  6 14:00:46 on console

    (base) HQSML-1649490:~ krenne952$ traceroute 8.8.8.8

    traceroute to 8.8.8.8 (8.8.8.8), 64 hops max, 52 byte packets

    1  172.16.0.1 (172.16.0.1)  6.451 ms  4.074 ms  4.287 ms

    2  10.0.0.1 (10.0.0.1)  10.554 ms  10.372 ms  6.333 ms

    3  96.120.77.57 (96.120.77.57)  14.775 ms  18.392 ms  16.072 ms

    4  68.85.193.237 (68.85.193.237)  17.113 ms  19.605 ms  15.283 ms

    5  162.151.181.9 (162.151.181.9)  24.362 ms  19.723 ms  18.138 ms

    6  be-201-ar03.ivyland.pa.panjde.comcast.net (96.108.181.21)  22.542 ms  19.000 ms  20.283 ms

    7  69.241.64.98 (69.241.64.98)  23.519 ms  25.396 ms  21.297 ms

    8  * * *

    9  dns.google (8.8.8.8)  24.093 ms  22.305 ms  21.342 ms

    (base) HQSML-1649490:~ krenne952$

    • ihateorbi's avatar
      ihateorbi
      Aspirant
      Aug 16, 2019

      Comcast was installed yesterday. I do not have a manual for the modem or know how to do anything to it. 

    • ekhalil's avatar
      ekhalil
      Master
      Aug 16, 2019
      ihateorbi wrote:

      .....

      1  172.16.0.1 (172.16.0.1)  6.451 ms  4.074 ms  4.287 ms

      2  10.0.0.1 (10.0.0.1)  10.554 ms  10.372 ms  6.333 ms

      ......

      Thank you for this.

      The above shows very clearly that you have two routers in your network. Orbi has the IP address range 172.16.0.x and the Comcast has the 10.0.0.x which is causing you the issues you're seeing.

      You have two options:

      1. Change Comcast to pass-through or DMZ mode.
      2. Change Orbi to AP Mode. You can change Orbi to AP Mode in the web GUI (orbilogin.com) under >> ADVANCED >> Advanced Setup >> Router / AP Mode