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Forum Discussion
Random Disconnects - RBR40
Basically my issue is that my WIFI connection will randomly drop for a few seconds at a time. It can happen anywhere from once an hour to multiple times an hour. I first noticed this happening while ...
what surfboard modem is it?
The modem is an SB6190
Do you have a copy of your modem event log and a screen snip of its cable connections page? (shows upstream/downstream data)?
Reason I ask is the isp's first response is always "its not our line".
I'm not sure where I can find those logs. I did check the logs on the Orbi if that's the same thing and I monitored them while gaming so that as soon as I got a disconnect I can refresh the logs and see if something showed up there but so far I haven't noticed any changes. I can check the logs and the cable connections page but I have no idea how to view that for the modem.
You said the gaming device is hardwired in so the issue is happening to hardwired and wireless devices?
So when I first started having the issue my gaming device was not hardwired and it kept happening even after I hardwired it. So yes it is definitely happening to both hardwired and wireless devices.
Please let me know if this helps or if you need any other information.
to get the cable modem information, its usually at 192.168.100.1
then you'll log into it. You'd need to check your arris model on the default login info
Ok I was able to login to my modem and here are the screenshots. I notice that there are some errors and timeouts in the event logs so that is probably the issue I just don't know how to fix it.
yeah the log is indicating line issues and the cable connection page is showing issues as well.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, bad/old/cheap connectors, or corroded connections. Replace them if you do.
If you can, simply connect the modem right where the coax comes into the home. This prevents wiring in the home from being the issue. And some ISP’s charge if the wiring issue is in the home. So this helps prevent this.