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Forum Discussion

Acdc2704's avatar
Acdc2704
Tutor
Apr 30, 2017

Random disconnects on Orbi

I've had my Orbi for 3 weeks now and when it works I love it.  It's very random skmetomea it will happen twice a day sometimes it will fine for days then just randomly will flash white disconnects fo...
Troubleshooting
timngo32's avatar
timngo32
Aspirant
Jul 15, 2017

I'm running into the same issue all of the sudden. It's been for about 10 days or so, everything had been working perfect up until then. I recent updated to RBR50-Firmware-Version-1-12-0-18 but still have the same problem. Did the factory reset, just disconnected again... Starting to get sad that this great tech might not be working properly...

  • pdog881's avatar
    pdog881
    Aspirant
    Jul 19, 2017

    I am using the most updated firmware 1.12.0.18 and have done factory reset.  Still haveing disconnects.  HELP!

    • DarrenM's avatar
      DarrenM
      Sr. NETGEAR Moderator
      Jul 20, 2017

      Hello pdog881

       

      I have sent you a pm

       

      DarrenM

    • sunnyyan's avatar
      sunnyyan
      Initiate
      Jul 24, 2017

      I have the 3 pack Orbi AC3000 from Costco. Several connection drops per day before and after the latest firmware V1.12.018. I thought it was my Comcast service issue for a few weeks then I missed the return deadline to Costco. Now, I'm stuck with a $500 system worse than wireless routers I had less than 1/3 of cost.  I'm tired and fed up by this and false sense of hope the next firmware will solve this issue.

      • DarrenM's avatar
        DarrenM
        Sr. NETGEAR Moderator
        Jul 26, 2017

        Hello sunnyyan

         

        Have you tried a factory reset on the unit since the latest firmware update?

         

        DarrenM