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DJMartinSr's avatar
DJMartinSr
Aspirant
Oct 16, 2019

Random restarts

My Router randomly resets multiple times during the day. The router resets and flashes a with the white light then the one satellite flashes with the purple light. It takes about 8 minuted, then it comes back up. I've updated to the latest firmware v2.3.5.30 and set the channel from auto to 9... The unit is over a year old.. Any help would be greatly appreciated..
Troubleshooting

5 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Oct 16, 2019

    What is the Mfr and model# of the ISP modem the NG router is connected too?
    Is the Orbi system operating in Router or AP mode?

     

    What is the size of your home? Sq Ft?
    What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.

     

    Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz. Channel 9 is not recommended.
    Any Wifi Neighbors near by? If so, how many?

     

    Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings.

     

    Try disabling the following and see:
    Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).

     

    Has a factory reset and setup from scratch been performed since last FW update?

    DJMartinSr wrote:
    My Router randomly resets multiple times during the day. The router resets and flashes a with the white light then the one satellite flashes with the purple light. It takes about 8 minuted, then it comes back up. I've updated to the latest firmware v2.3.5.30 and set the channel from auto to 9... The unit is over a year old.. Any help would be greatly appreciated..

     

    • DJMartinSr's avatar
      DJMartinSr
      Aspirant
      Oct 16, 2019

      What is the Mfr and model# of the ISP modem the NG router is connected too? Arris Model#TM822G
      Is the Orbi system operating in Router or AP mode? - Router

       

      What is the size of your home? Sq Ft? 4,000 SqFt
      What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. Approximately 45 Ft

       

      Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz. Channel 9 is not recommended. Was set to Auto now set to 1
      Any Wifi Neighbors near by? If so, how many? Yes, 2

       

      Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings. - Not enabled by default. Has been added

       

      Try disabling the following and see:
      Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s). - Done Still having issue

       

      Has a factory reset and setup from scratch been performed since last FW update? Yes. This was performed,

       

      I wanted to point out nothing has changed since the original config. Problem started, then performed the upgrade. Factory reset, and reconfigure from default.

       

      Thanks

      • Retired_Member's avatar
        Retired_Member
        Oct 17, 2019
        DJMartinSr wrote:

        What is the Mfr and model# of the ISP modem the NG router is connected too? Arris Model#TM822G
        Is the Orbi system operating in Router or AP mode? - Router

         

        What is the size of your home? Sq Ft? 4,000 SqFt
        What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. Approximately 45 Ft

         

        Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz. Channel 9 is not recommended. Was set to Auto now set to 1
        Any Wifi Neighbors near by? If so, how many? Yes, 2

         

        Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings. - Not enabled by default. Has been added

         

        Try disabling the following and see:
        Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s). - Done Still having issue

         

        Has a factory reset and setup from scratch been performed since last FW update? Yes. This was performed,

         

        I wanted to point out nothing has changed since the original config. Problem started, then performed the upgrade. Factory reset, and reconfigure from default.

         

        Thanks

        why did you upgrade your firmware?