I have an RB50 connected to a Verison Gateway Router. Orbi is setup in bridge mode. Orbi will intermittently drop internet connection. In general - the network itself has been stable, but internet will drop off 2-3 times daily. Most times it seems that the Orbi router is still connected to the satellite units. Occasionally they lose connection too. Generally the system seems to reset itself within a few minutes. Sometimes it does not come back up and I power down the entire system (including the gateway) and power it back up to achieve reset. Can anyone help?

Who is your ISP and what equipment did they provide?What is the current firmware on your Orbi device?What device is your Orbi router connected to?Did you reboot your ISP modem/router, before starting the Orbi router install?Have you changed the network cable connected from the ISP device to your Orbi router?Are your satellites wired or wireless?Disable Circle, Armor, Daisy Chaining, Fast Roaming, IPv6 and uncheck 20/40Mhz Coexistence.Set Short preamble mode. Save settings, reboot Orbi.

gzeigler wrote:Next - an answer to your questions: Who is your ISP and what equipment did they provide? Verizon FiOSWhat is the current firmware on your Orbi device? V2.5.1.16What device is your Orbi router connected to? FiOS G1100Did you reboot your ISP modem/router, before starting the Orbi router install? I think so, but not entirely sure.Have you changed the network cable connected from the ISP device to your Orbi router? No – although I believe it is working properly.Are your satellites wired or wireless? Wireless – with two satellites. The 2nd of which is showing “Blackhaul Status: Poor”.Disable Circle, Armor, Daisy Chaining, Fast Roaming, IPv6 and uncheck 20/40Mhz Coexistence. All done! If your G1100 is connected to the ONT via network cable and not COAX, try bypassing the G100 router and connect the cable from the ONT directly to the Orbi router and set the Orbi router to router mode. The reason why your satellite may be showing poor is because it is too far from the router and/or satellite. If your satellites are in a straight line where you have router to satellite and satellite to satellite, check Enable Daisy-Chain Topology.

Check your cable connected from g100 to orbi and make sure it is at least cat5e

If your cable is cat5, you need to change to cat5e. Your all around speed will increase as cat5 is limited.

gzeigler wrote:Thanks Mstrbig.. Clarification - sorry... I didn't make the distinction earlier. It actually is Cat5e. My speeds are very good - generally around 100 Up/Down - which is what I expect / am happy with. It's just the intermittency that I'm struggling with. Please let me know if you have any other suggestions. Appreciated.intermittency is usually cause by satellites too far apart, device too far from satellite or router, channel interference, wiring, walls, cordless phones and the list goes on. You could try different WIFI channels to see if one is better than the other. For me channel 1 was the best for 2.4Ghz and 48 for 5Ghz. And the WIFI speed will degrade the further awy you are from a node.

RB50 Intermittent, but frequent WifI Drops

11 Replies

Mstrbig
Master
Sep 05, 2020
Who is your ISP and what equipment did they provide?
What is the current firmware on your Orbi device?
What device is your Orbi router connected to?

Did you reboot your ISP modem/router, before starting the Orbi router install?
Have you changed the network cable connected from the ISP device to your Orbi router?
Are your satellites wired or wireless?
Disable Circle, Armor, Daisy Chaining, Fast Roaming, IPv6 and uncheck 20/40Mhz Coexistence.
Set Short preamble mode. Save settings, reboot Orbi.
- gzeigler
  Aspirant
  Sep 07, 2020
  Mstrbig Thank you so much for your reply. I believe this was extremely helpful - although I suppose time will tell if these adjustments did the trick.
  
  Firstly - some more information. I'm not sure I noted - I set my Orbi to AP mode. I belive that's correct?
  
  Next - an answer to your questions:
  
  Who is your ISP and what equipment did they provide? Verizon FiOS
  What is the current firmware on your Orbi device? V2.5.1.16
  What device is your Orbi router connected to? FiOS G1100
  Did you reboot your ISP modem/router, before starting the Orbi router install? I think so, but not entirely sure.
  Have you changed the network cable connected from the ISP device to your Orbi router? No – although I believe it is working properly.
  Are your satellites wired or wireless? Wireless – with two satellites. The 2nd of which is showing “Blackhaul Status: Poor”.
  Disable Circle, Armor, Daisy Chaining, Fast Roaming, IPv6 and uncheck 20/40Mhz Coexistence. All done!
  Set Short preamble mode. Save settings, reboot Orbi. All done!
  
  I greatly appreciaet your assistance with this. If you think that there's anything else that I'm not doing quite right, please let me know. With the Wife and me workign from home full time and the kids in school virtually full-time, it's imperative that I get this right and stabalize the network TODAY!! ;-)
  
  Thanks once more.
  
  Orbi RBK53 System/RBR50/RBS50/RBS50. + Orbi Voice RBS40V
  There's always a logical answer, if you have all the facts!
  
  Message 2 of 2
  - Mstrbig
    Master
    Sep 07, 2020
    gzeigler wrote:
    Next - an answer to your questions:
    
    Who is your ISP and what equipment did they provide? Verizon FiOS
    What is the current firmware on your Orbi device? V2.5.1.16
    What device is your Orbi router connected to? FiOS G1100
    Did you reboot your ISP modem/router, before starting the Orbi router install? I think so, but not entirely sure.
    Have you changed the network cable connected from the ISP device to your Orbi router? No – although I believe it is working properly.
    Are your satellites wired or wireless? Wireless – with two satellites. The 2nd of which is showing “Blackhaul Status: Poor”.
    Disable Circle, Armor, Daisy Chaining, Fast Roaming, IPv6 and uncheck 20/40Mhz Coexistence. All done!
    
    If your G1100 is connected to the ONT via network cable and not COAX, try bypassing the G100 router and connect the cable from the ONT directly to the Orbi router and set the Orbi router to router mode.
    The reason why your satellite may be showing poor is because it is too far from the router and/or satellite. If your satellites are in a straight line where you have router to satellite and satellite to satellite, check Enable Daisy-Chain Topology.

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RB50 Intermittent, but frequent WifI Drops