NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RBK 13 Wi-Fi is working but ethernet says there is no Internet
All of a sudden, my hardwired ethernet connection PC is not connecting to the Internet, but all of my Wi-Fi devices are. What is going on?
I have swapped out at least three different ethernet cables, and get the same error. I have spent hours trying to resolve this issue attempting various fixes to no avail. I am wondering if the ethernet connection to the Orbi router is bad.
Try a factory reset and setup from scratch on the system using a wired PC and web browser?
https://kb.netgear.com/000062081/How-do-I-erase-the-configuration-settings-on-my-Orbi-WiFi-System
https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/Procedure-for-Factory-reset-of-RBS850/m-p/2356834/highlight/true#M52575
https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
- The first thing I’m going to do is try to bypass the router and hardwire directly into the modem first and see if that corrects the issue. If it does, then that would indicate that the Orbi is not working correctly with Ethernet and then I will proceed with the step you recommended
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.- Nothing has changed in my set up for months. I recently received an automatic update for Windows 10 at approximately the same time this issue occurred. I rolled back those updates and that did not help. I am using a cat6 cable between the router and modem and router and PC. The modem is a spectrum modem