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Forum Discussion
RBK 33 Connected but cannot go online
We are in an able to get on our Internet even though it says it is connected. With streaming we get it set up that says it has an Internet connection but when we try to get online it says in network ...
Hi Djohn47
Do you have a device wired to the router? If so, can it go online?
I suggest to turn off and on both the modem and router. Kindly make sure as well that you have Internet connection straight from the modem.
Regards,
Blanca
Community Team
@Blanca_O is right: start at the beginning. Do you have a device that can connect with an Ethernet cord (desktop or laptop)? If you do, then the first step is to connect the device directly to the modem and see what happens when you turn it on. It should get an address from the modem and be connected to the Internet. If you do not have something that can be "wired", things get a lot more complicated.
It is probably worth asking how the Orbi was set up to begin with. i.e. using a "wired" device or a smartphone app?
Since you can connect to the WiFi, what does the "Home Screen" say about Internet (i.e. "Good")? On the "Internet" screen just below Home, what IP address does it say was assigned to the Orbi?