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Forum Discussion
Squonky
Jun 06, 2020Tutor
RBK 40 Firmware 2.5.1.16 Access control page blank
HI I updated to the above firmware, Now my satellite is shown as disconnected i the web client but not I the android all it is online. In the web clie t devices it shows I have access co trol tur...
Squonky
Jun 07, 2020Tutor
CrimpOn wrote:This sounds like something "went bad" during the update. It may be time to "Factory Reset" the Orbi. This does not change the firmware version, but does reset every parameter to the default values, including parameters that may be hidden from the user. You can take a chance and save the configuration to a file on your computer (Advanced Tab, Administration, Backkup Settings)
Follow these steps to Factory Reset the router:
https://www.youtube.com/watch?v=cMw4ePACgc4
When you begin the startup, there will be an option to "Restore saved settings." Take that selection, browse to the saved configuration file, and upload it. This may "make things right". Or, the saved configuration file may be corrupted and you will need to reset again and this time go through the entire setup process.
Wish there were an easier way.
Thanks, was hoping for an eaier solution before I started this, btu nothing ele worked and Now I have reset and still in the same situation. ;( So can only guess it's a bug in the firmware, or a clash between my settings and the the firmware. Glad I have the settings on allow new devices adn not blocked or I'd be stuffed.
Thinking of downloading an older Firmware and trying that next..
Squonky
Jun 07, 2020Tutor
Squonky wrote:
CrimpOn wrote:This sounds like something "went bad" during the update. It may be time to "Factory Reset" the Orbi. This does not change the firmware version, but does reset every parameter to the default values, including parameters that may be hidden from the user. You can take a chance and save the configuration to a file on your computer (Advanced Tab, Administration, Backkup Settings)
Follow these steps to Factory Reset the router:
https://www.youtube.com/watch?v=cMw4ePACgc4
When you begin the startup, there will be an option to "Restore saved settings." Take that selection, browse to the saved configuration file, and upload it. This may "make things right". Or, the saved configuration file may be corrupted and you will need to reset again and this time go through the entire setup process.
Wish there were an easier way.
Thanks, was hoping for an eaier solution before I started this, btu nothing ele worked and Now I have reset and still in the same situation. ;( So can only guess it's a bug in the firmware, or a clash between my settings and the the firmware. Glad I have the settings on allow new devices adn not blocked or I'd be stuffed.
Thinking of downloading an older Firmware and trying that next..
Dowloaded and installed previous 2.3.1.32 version and have it back now working again.
Unfortuanlty the route decided to update the Firmware on it's own so back on 2.5.1.16 and it not working again Grrrr how annoying
- FURRYe38Jun 07, 2020Guru - Experienced User
I would contact NG support and ask for help and information regarding this.
- SquonkyJun 07, 2020Tutor
Hi thanks, but I'm not prepared to pay extortionate amounts to report bugs.
Its not right.
FURRYe38 wrote:I would contact NG support and ask for help and information regarding this.
FURRYe38 wrote:I would contact NG support and ask for help and information regarding this.
- FURRYe38Jun 07, 2020Guru - Experienced User
Contact the forum moderator to see if they can help you.
Good Luck.