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Forum Discussion
RBK 50 constantly losing Internet
Hi there Let me start by saying I'm not at all technical so looking for some help with clear instructions as most of the posts I've read I find really confusing. I have a Virgin Media Hub 3 and ...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Try the modem in router mode and the RBR in AP Mode.
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
One User Experience/Configuration:
https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M97026
Hi Furrye38
Thanks for getting back to me.
Firmware version: V2.5.2.4
Virgin Media Hub 3.0 VMDG505/TG2492LG-VM
About 2,000 sq feet
Satellite is currently about 15 feet away from the router.
My channel for 2.4ghz was on auto so looking at another post i tried 6 and 48 for the 5ghz last night. so far this morning it has been more stable but my cams went offline once or twice during the night.
The post you shared says different channels and an older FW variant (the FW variant seems to come up a lot as many seem to have issues with one of the updates?
Would you suggest i try anything else before switching to ap mode?
Thank you for your help
StevensESS wrote:Hi Furrye38
Thanks for getting back to me.
Firmware version: V2.5.2.4< I would update to v40:
Virgin Media Hub 3.0 VMDG505/TG2492LG-VM
Built in router here by chance? if so,
This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktopAbout 2,000 sq feet
Satellite is currently about 15 feet away from the router. <15 feet is too close. 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
My channel for 2.4ghz was on auto so looking at another post i tried 6 and 48 for the 5ghz last night. so far this morning it has been more stable but my cams went offline once or twice during the night.
The post you shared says different channels and an older FW variant (the FW variant seems to come up a lot as many seem to have issues with one of the updates?
Would you suggest i try anything else before switching to ap mode?