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Forum Discussion
RBK 53 internet issue
Hello I have been using orbi RBK53 over 8 moths and I am satisfied with my experience. Recintly I am facing in issue with the internet, it keeps disconnecting and shows that there is no internet c...
What modem are you connected to?
Huawei HG8245Q
What firmware is on it?
the latest one
Does it happen to all devices? Wired devices? only wireless devices? only devices connected to a certain satellite?
yes the orbit disconnects from the internet suddenly and shows the pink light the same light that appears when the internet is off, but it is not.
How frequently is it happening?
evry few minutes
What speeds do you pay for?
100 mega
What speeds do you get hardwired into the router?
100 mega
mohammed997 wrote:What firmware is on it?
the latest one
Alas "latest one" is ambiguous. The Orbi Firmware Update web page may say, "No firmware update available", when there actually is "newer" firmware on the support web site. That's why the specific firmware release number is useful to know.
i checked the firmware version it was 2.5.1.8, so I have updated to to the last version 2.5.1.16 by doing it manually. I will test if the problem goes away or not.
You may need a factory reset and setup from scratch if you notice more problems. Also be aware if your ISP Modem/ONT router configuration as well.
