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Forum Discussion
RBK 753 constantly drops connection
My RBK753 worked great for 5 months, but the last month has been a disaster. I’ve spent countless hours with support. After working fine for 5 mos it began losing connection frequently. Tech support r...
ajbecker8 wrote:
After the change it worked fine for just over a week, but now back to same issue of constantly dropping. Sometimes just unplugging it solves the issue but other times it doesn’t and hours later it will just randomly connect. It’s beyond frustrating. If I switch back to the Fios router that works fine (minus the dead spots which is why I bought the Orbi!)
Do you have both WiFi systems active at the same time?
(My practice has been to give every new WiFi system exactly the same SSID/password as the one it is replacing so that none of my devices have to be reconfigured and that I can "go back" just by swapping the units.)
Can you be more specific about what is "dropping".
- The WiFi SSID disappears?
- Devices connected to the Orbi remain connected, but no longer can access the internet?
- What does the Orbi web interface administrative web page show about the connection and Attached Devices?
- Thx for the response the internet connection on the Orbi disconnects constantly. I can still see Orbi listed, but when it tries to connect it states no internet connection, it’s plugged directly into my fios router. If I plug another device into my fios router it works, so issue is with the Orbi itself. It seems the devices are still connected to Orbi WiFi, but states no internet connection
I’ve tried having the WiFi radio turned off and on on my fios, no difference either way.
I’m not familiar enough with the Admin pages and can only access them when I have a connection. Right now there is no connection to Orbi so I can’t go to admin pageThere is a difference between connection to Orbi and internet connection.
Fios assigns an IP address to the Orbi router (in AP mode, but we still call it the 'router').
If something is connected to the Orbi WiFi (even if it says "no internet") a web browser should be able to open the Orbi router by IP address, i.e. http://<ip of Orbi>.
- Overnight my Orbi decided to get an internet connection again; so looking at the admin screen it now says internet status good; number of satellites:2 and number of devices:15