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Forum Discussion

grimslade's avatar
Apr 21, 2021

RBK 753 with one slow satellite

I have an RBR750 with three satellites. One is giving me problems.
Symptoms are: single-digit mbps on Speedtests for all devices connected to that satellite.
Speeds are the same whether devices are connected to the satellite wired or wirelessly.
On Orbi router “connected devices” list, the satellite shows as connected via Ethernet. Other two show correctly that they are connected via 5GHz WiFi.
Devices in the room with the satellite show much better performance when the satellite is unplugged, at which point devices in the room (iPhone, appleTv 4K) are camping directly onto router.
I have rebooted the satellite and the router and the cable modem and the relevant devices. I have limited scope to reposition the satellite due to WAF issues. I upgraded to a three satellite system in large part to address the speeds in this room, so needless to say this is a little frustrating.
Does anyone have any suggestions? Thanks in advance.

2 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    Netgear has set up a community forum specifically for the Orbi AX product. Most of the people who watch that forum are more likely to have experience with Orbi AX and know how to work it better than those of us who follow this "general Orbi" forum. Might be more likely to find someone who has a solution if the question is posted there:
    https://community.netgear.com/t5/Orbi-AX/bd-p/en-home-orbi-ax

    Thank you.