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Forum Discussion
Solved
RBK12 Wifi Issues (Device connection to satellites and joining network)
Hello, Looking for help to understand how best to trouble shoot of my set up. I have 1 router and 2 satellites. What is happening and I'm experiencing is that certain devices (mac and ios de...
RBK12Owner wrote:
Firstly, thank you for willingness to help. I factory reset both satellites, re-added them to router. This seems to have solved the issue.
So I take it that its resolved for the time being? If so, you can mark that as solved so the next person might see what you did and try that first. Glad to hear its working though!
Firstly, thank you for willingness to help. I factory reset both satellites, re-added them to router. This seems to have solved the issue. It is very wierd because both the satellites had devices hosted (google home minis and smart outlets) which confused me as to why they wouldn't take new devices.
- Router and satellite firmware - V2.7.3.22
- Using a Motorola modem, connected directly to the router. Once a device is on the network internet is fine.
- Also confirmed this is not limited to only iOS/Mac devices as previously stated. an LG android phone was having this issue.
- All devices see the SSID, attempt to connect but always unsuccessful. Attached is picture of an iphone 1 ft away from a satellite. No connection to the network (logging in to the orbi app, to see devices confirmed it is not on the network)
- I also made sure in the advance tab for wi-fi, all the options were turned on (roaming and optimized for multimedia)
RBK12Owner wrote:
Firstly, thank you for willingness to help. I factory reset both satellites, re-added them to router. This seems to have solved the issue.
So I take it that its resolved for the time being? If so, you can mark that as solved so the next person might see what you did and try that first. Glad to hear its working though!